Conflict is unavoidable. It is a normal part of life and every day we are likely to encounter some form of conflict. Conflict is often considered negative, but there can also be a healthy and positive side to conflict. Join Andrew Mertens and Rory Facca to find out how to recognise unseen conflict, how to resolve conflict before it significantly impacts the success of your endeavours and how to move forward harnessing the value of conflict.
Andrew is an accomplished IT leader with over 25 years of experience in global information technology and project delivery experience operating in multiple senior management roles. He has been actively involved in Toastmasters for 9 years, and is an experienced speech mentor, workshop presenter and knows one or two tips about providing feedback. He is the reigning District 60 Evaluation champion.
Rory is an accomplished leader with over 30 years of IT and service delivery experience in the financial services, outsourcing, and transportation sectors. He has worked in numerous iconic Canadian corporations including CP Rail, BMO, AON, and TELUS. He most recently served as Associate Vice President, Technology Solutions at TD Bank. Rory excels at communication and problem-solving and has a proven reputation for resolving difficult situations under adverse conditions.
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